Q. How quickly can you respond to my loss? A. We will contact you within 1 hour and will have workers at your site in approximately 2 hours. Q. Do I have to pay you immediately? A. Generally, we will wait for disbursement by your insurance company. However, if your loss is minor and less than your deductible, other arrangements can be made. Q. Who chooses a restoration contractor or cleaner for me? A. An insurance company may suggest or send a contractor or cleaner to your home. But the choice of who will restore your home is strictly yours. Q. Can I continue to live in my home during repairs? A. All situations are different. Some cleaning
and repairs are of a nature that they will allow you to remain
in your home. |
